Not so long ago, hotel guests had never heard of the word “contactless”.
In the year since COVID-19 turned the hospitality industry upside down, contactless options have become the norm, including keyless entry, voice-command features, and digital brochures and maps. As many guests have come to treasure, and even expect, the convenience these options offer, many of these procedures that were born out of necessity are now here to stay.
The days of calling a hotel and speaking with the front desk to make a reservation may be over, but that doesn’t mean that hotel guests don’t continue to value a personal experience.
